We thank you and appreciate your purchase with us. Please read the policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund, shall be following the clauses as set forth:

1. RETURN & REFUND REQUESTS

Upon your purchase of the products through the Company’s Platform, you do not have the right to place a return request or process a return request on the Platform. The Refund process shall be undertaken by the Company or the Platform if the Customer or the User does not have sufficient proof towards the same.

1. PROCESSING OF REFUND

The Company does not provide refunds to the Users.

In the rarest of cases, when all the above in-built options fail to satisfy the User, then the User can contact the Company through the Support option in the app or write an email to support@uvars.com. The query will be resolved within 24 hours.

The Company shall waive all other means of communication made.

1. CANCELLATION

As a User, you do not have the right to cancel your order upon placing the same.

The Company at its sole discretion may cancel any order(s):

1. if it suspects a User has undertaken a fraudulent transaction, or
2. if it suspects a User has undertaken a transaction that is not following the Terms of Use, or
3. in case of unavailability of a service, or
4. for any reason outside the control of the Company including causes for delivery-related logistical difficulties.
5. if the Company does not want to do business with the User

If a User is not available at the registered address at the time of delivery and if the User is unavailable to pick the call, the order will stand canceled by the Company.

Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the product as reflected on the platform may be inaccurate due to technical issues, typographical errors, or incorrect service information provided to the Company by a distributor and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and refund any money that you may have paid towards the purchase of such services or provide the same package that is bought by you.

The Company maintains a negative list of all fraudulent transactions and non-complying users and reserves the right to deny access to such Users at any time or cancel any orders placed by them in the future.